Privacy Policy
Effective date: November 20, 2023
This Privacy Policy explains how Orbitula Logistics (“Orbitula,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you use our website at https://orbitula.com (the “Site”), our tools and widgets (including our shipping calculator and tracking forms), and any related services (collectively, the “Services”).
1. Information We Collect
We collect information to provide and improve the Services. The types of information include:
- Account & Contact Data: name, email address, password hash, company details, phone number, and addresses when you register or contact us.
- Shipment Details: origin and destination country, postal/ZIP codes, package weight and dimensions, service preferences, and tracking IDs.
- Transactional Data: order history, payment method (tokenized by our payment processor), invoice and billing details.
- Technical Data: IP address, device identifiers, browser type, operating system, referral URLs, pages visited, and timestamps.
- Cookies & Similar Technologies: cookies, local storage, and pixels used for authentication, preferences, analytics, and security.
2. How We Use Information
- Provide, operate, and maintain the Services (e.g., rate calculations, booking, tracking).
- Process orders and payments, and send transactional communications.
- Respond to inquiries and provide customer support.
- Improve the Services, develop new features, and maintain security.
- Comply with legal obligations and enforce our Terms of Service.
- Send service notices and, where permitted, marketing communications (you may opt out at any time).
3. Legal Bases for Processing
Where required (e.g., in the EEA/UK), we rely on one or more of the following legal bases: contract performance, legitimate interests (such as improving the Services and ensuring security), compliance with legal obligations, and your consent where applicable.
4. Sharing & Disclosure
- Service Providers & Carriers: logistics partners, hosting, analytics, customer support, and payment processors who process data on our behalf under appropriate safeguards.
- Legal & Safety: to comply with law, enforce agreements, or protect rights, property, or safety.
- Business Transfers: in connection with a merger, acquisition, financing, or sale of assets, subject to continued protection of personal information.
5. International Transfers
We may transfer, store, and process information in countries other than your own. We implement appropriate safeguards designed to protect your information consistent with applicable laws.
6. Data Retention
We retain personal information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary by data type and purpose.
7. Your Rights & Choices
- Access, Rectification, Deletion: you may request access to, correction of, or deletion of your personal information.
- Objection & Restriction: you may object to or request restriction of certain processing.
- Portability: where applicable, you may request a portable copy.
- Marketing Opt-Out: unsubscribe using the link in emails or contact us.
- Cookies: manage preferences via your browser settings; blocking some cookies may impact functionality.
Rights may vary by jurisdiction; we will respond in accordance with applicable law.
8. Security
We use administrative, technical, and physical safeguards appropriate to the nature of the data and the risks involved. No method of transmission or storage is completely secure.
9. Children’s Privacy
Our Services are not directed to children under 13 (or the equivalent age in your jurisdiction), and we do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be posted on https://orbitula.com with an updated effective date.
11. Contact Us
If you have questions or requests about this Privacy Policy or your personal information, contact us via our website: https://orbitula.com/contact/.
